What is wrong w/ the owners of this app?

Thats it - Ive had it w/ this app and its customer service, which is non-existent. This used to be my only contact app. I am now looking elsewhere. Ive tried to contact support a couple of times w/ no replies. Ive had so many problems w/ this app since the update.

jcricket1001 about ContactsXL Classic, v8.93